FAQ

Thank you for visiting our site, and even more thanks if you have purchased anything! :) ♥️

If you have any enquiries, feel free to contact us on:

Instagram
Whatsapp

Beechainz is a small, illustration & personalisation business dedicated to producing the best possible handcrafted items for our customers. We strive to encapsulate all your precious memories in an item, to keep with you forever.

♡ How long will my products take? 
Time will vary depending on season. DM us for current waiting times! 

Keychains: 1.5 weeks - 2 weeks ++
Planners & Calendar: 1 week ++
Prints: 1 week++

If you need your product urgently, please DM us!
Each product is carefully handcrafted and illustrated. We hope you will be patient while our bees craft your products for you! :)

♡ How do I send my picture/text/colour etc in? 
Once you have sent in your order, we will send you a confirmation text via Whatsapp. From there, send us all your details! 

♡ I am confused about how to order!!!
No worries! DM us on Instagram or drop us a message on Whatsapp and we'll help you out! :) 

♡ I put in the wrong information!!!
No worries again~ :) Just drop us a message at either platforms ^! 

♡ Can I change my order details? 
If we haven't started to draw your order, sure you can! We will send you a confirmation text, just reply us there and we'll change it! 

♡ Can I view my illustration before buying the product? 
No, we have to take time to draw the illustration and we can't have customers back out, all the effort would be wasted :(

♡ Can I view my illustration before making the product? 
We understand your worries on how the product will look, but rest assured we give our 100% in every illustration made. The process of creating your product (as well as other customers) will be slowed down if we had to amend everybody's orders so we do seek your kind understanding. 

If you would really like to view your illustration before making the product, charges will apply! :) 

♡ How long will shipping take? 
We provide a tracked courier shipping service, and will usually take 2-5 days after product is completed.

♡ Can my illustration include facial features?
Um sorry no :( Beechainz's style does not include facial features unfortunately, maybe in the future? hehe

♡ Can I use my own drawing & purchase your products? 
Yes, definitely!!! DM us and we'll give you a special pricing. :) 

♡ I have purchased your products before and want to use the same illustration again! 
Sure! DM us and we'll give you a special pricing as well :)

♡ Bulk orders? 
Yessssu! But depending on the existing amount of orders at a time, the time to produce your bulk orders may vary.  

♡ Are you guys hiring? 
Not at the moment!